InSTEDD (innovative support to emergencies diseases & disasters) is a non-profit organization focused on improving global health and safety by implementing a blend of social and technical approaches. InSTEDD works closely with communities to identify gaps that can be filled with user friendly tools and services using a socio-technical approach to develop solutions that support health, safety and sustainable development.
What is InSTEDD?   5:30
Requirements & Context
In many parts of the world, such as rural Cambodia, voice to voice interaction continues to be the best form of communication between vulnerable groups and health care providers. Cambodians face many barriers when accessing new forms of technology such as smartphones or computers. Literacy & language barriers, along with poor network connectivity, pose as an obstacle when using SMS based mobile applications. In this context it was necessary to develop a solution to reach the large number of users that were being left out because of these barriers.
Verboice was developed in an attempt to overcome literacy gaps, being able to easily reach a large number of users regardless of their technical skills by using plain old phone calls to contact them, and collecting information by simple phone keypad strokes. It can be easily used and configured by an administrator without any technical knowledge, by uploading audio files and visually setting up the workflow that the callee will be guided through. This way, anyone can set up his or her own IVR with ease for collecting information from users via phone. This information can be later downloaded in CSV or synced to Google Fusion Tables for further analysis.
See more tweets about Verboice
A lot of the successful work we have done aims at bridging information gaps, either by giving a voice to those that cannot be heard or by providing information to people that didn’t have access to it. Two great examples of that, built on Verboice by iLab in South East Asia, are a hotline for factory workers and Reproductive Health hotline.
"Nicolas di Tada and programmers at InSTEDD and Manas have played a key role through their relentless work to make Verboice the best open source interactive voice response platform out there today.”
Leader of the Baby Monitor project
This screen contains a project overview along with admin access and a feature to export data.
Tool to define the application’s call flow.
Record audio and messages in the website or upload audios recorded in a phone. The user can also translate the content of each call flow to other languages.
Schedule calls by day & hour and specify retries and delays between calls.
A detailed view of every process executed in the calls.
This project is Open Source, we invite you to collaborate and join us in the development of a better world through the use of technology.